Business - FamilySparks

The Right Employee Assistance Program (EAP) can make a positive difference.

Traditional EAPs are no longer sufficient to address the challenges affecting our mental health. It’s time for the EAP industry to evolve, and for employers to expect more from EAP providers to help support and improve their employees’ mental wellness.

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Instead of setting arbitrary limits, we create a short term care plan with our counselors to help each client have the best chance at overcoming their challenges.

In addition to spouses and minor children, employees many have aging parents, common-law partners or grown children living with them and in need of support.

Created by our Founder, psychologist Dr. Jillian Roberts, our clinical philosophy ensures clients receive consistently excellent and inclusive care.

We consistently educate our clients and their families about how our program can help support them, which encourages – and increases – their usage.

We provide quarterly reports that include information on not only the quantity of program utilization, but also the quality of the experience their team is getting.

It can take a lot of courage for some employees and/or family members to reach out for help. When they do, we make the path to care simple.

We’re confident that our impact-focused EAP+ will meaningfully support – and yield the best work from – the incredible team members you have already. It will also help you attract new talent seeking to work for a company that truly values them, their families and their mental health.

In-person, video, chat and phone counseling  and coaching
Career assessments 
Addiction and substance use counseling 
Mental health resources & activities 
Online parenting courses 
Legal & financial consults
HR & management support
Lunch & Learn or Webinar (1 per year)
Crisis Management (1 incident/year)
EAP+ Client Pricing on Additional Services

Mental wellness support for
your company's challenges.

Beyond EAP+, we are also here for you with a slate of mental health services. If you aren’t ready to commit to EAP+, we offer pay-as-you-go counseling services charged by the session. We can also help you respond to mental health crises in the workplace, show you how to recognize signs and symptoms of mental illness in your team and support your leadership in building their own resilience.

We offer workshops, consultations and custom solutions to meet your company’s specific needs. Integrating mental wellness into your workplace gives you an invaluable advantage, unlocking productivity, boosting employee engagement and empowering your company to excel together.

If you aren’t ready to subscribe to EAP+, our excellent counselors are available for pay-as-you-go therapy services charged by the session. Our Clinical Director thoughtfully matches each client with their counselor based on their clinical needs to help ensure that counselling is effective and resolved in a timely manner whenever possible.

When crisis strikes your team it can be hard to know what to do and how to do it – all while coping with your own emotional response. Our crisis management support includes step-by-step leadership guidance and support, on-site counseling for your team and follow-up sessions as needed.

Resilience is the ability to bounce back when life gets hard. Whether challenges are personal or professional, being resilient helps you get through difficult experiences and come out of them even stronger.

This 2 hour workshop trains your leaders to build their resilience both proactively and reactively. The goal is for them to leave feeling empowered to tackle their own unique mental wellness challenges, cultivate courageous leadership and be able to connect meaningfully with their team moving forward.

We were already in the midst of a mental health crisis prior to COVID. Now, many mental health issues like anxiety, depression and substance use have worsened during quarantine and are continuing now as we navigate ongoing uncertainty. This decline in mental wellness impacts the overall health of your team, and their ability to be productive in your company.

You likely have team members trained to handle physical first aid issues in the workplace. We’re here to help you understand how to handle mental health issues that require similar support. This 3 or 4 hour workshop includes sections on Ending Stigma, Caring for Your Own Mental Wellness, Recognizing the Mental Health Issues and Crisis Prevention & Management.

We offer one hour virtual presentations for your team on key topics such as:

Staying Productive From Home
Tackling Biases
Changing Your Relationship with Anxiety
Building Your Family’s Resilience
Financial Wellness

Each session is psychology-based with a down-to-earth perspective. Custom webinars are also available.

Coaching can be a powerful tool for improving your skills in many areas including time management, problem-solving, workplace behavior, confidence-building and more. Coaching is tailored to your employee’s specific needs and can include collaboration with company management as needed.

Clinical support and analysis to determine whether a team member is emotionally and mentally ready to return to their role in your workplace. Especially helpful when navigating a return from short or long term disability periods.

We can provide guidance on how to support your team before, during and after layoffs with the option to have our counsellors available to your team during the layoff process.

Using well established psychological profiling methodologies, we can provide you with an effective tool for evaluating the personal attributes, values and motivations of potential partners, employees or investors.

Do you have a specific need for psychological insights, information or support? We can customize a consult to meet your needs.

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Our team of amazing clinical counselors are able to provide therapy to adults, children, couples and families. They can provide care in English, Spanish, French, Hindi, Urdu, Punjabi, German, and Mandarin.

Anxiety 
ADHD
Grief & Loss 
Depression 
Separation & Divorce
Addiction & Substance Use
Marriage & Relationships
Trauma
LGTBQ+ Support

We've been using FamilySparks EAP for a year and have nothing but glowing reviews from our entire team. As the individual overseeing HR at Certn, I love knowing that our staff is supported and receiving help when they need it most. I would recommend the program to anyone that values the mental well-being of their team and looking to create a healthy work environment.

Owen Madrick, C3O, Certn

At Semaphore Solutions, we believe in creating the best possible environment for our employees to thrive and excel, both as professionals and individuals in the community. By partnering with FamilySparks, our employees' mental health is supported in a meaningful way that far exceeds the services provided through a typical EAP. The resulting benefit has been improved wellbeing for our employees and their families, which translates directly into a workplace that is positive and engaged.

Emily Litster, People Operations Lead, Semaphore Solutions

I can’t even put into words how much this service has helped me. This is by far the most valuable thing any company could ever provide for their employees.