Privacy Policy

This privacy policy (this “Privacy Policy”) governs and describes how Fam&Spark and its subsidiaries (“Fam&Spark”, “we,” “us” or “our”) may collect, use, and disclose personal information that we obtain through or from:

individuals that register to attend our marketing or corporate events or receive our marketing materials (“Marketing Activities”),
third-party sources such as data brokers, publicly available sources, and our partners, our subscribers’ personnel who register to use our Services (including through our Services user interface dashboard registration forms on our Websites), and subscriber data submitted to our hosted search or related services (the “Services”) by our subscribers or their internet clients or end users, or that we collect through our Services on behalf of our subscribers.

In this Policy we will explain:

What types of personal information Fam&Spark collects and how it is used.
How Fam&Spark collects your personal information, including whether personal information is collected automatically.
How long Fam&Spark retains your personal information.
How and when Fam&Spark shares your personal information with others.
How Fam&Spark protects your personal information.
What choices and rights are available to you regarding the use of your personal information, including how to access and update personal information.
How personal information submitted to our Services or collected through our Services on behalf of or at the direction of our subscribers is treated.
How to update your communication preferences.

Contact Information

Depending on the context of personal information you provide, Fam&Spark may be the data controller (“controller”) or data processor (“processor”) of your personal information under this policy. Fam&Spark is a processor of personal information submitted to the Services or collected through the Services on behalf of or at the direction of subscribers. If you have any questions or concerns regarding this Privacy Policy or our privacy practices, including the processing of your personal information, if you would like to exercise your data rights under applicable laws, or if you believe your privacy rights have been violated, please contact Fam&Spark at [email protected].

Information that we collect from you may include the following:

Information that can personally identify you, such as name, photograph, postal address, email address, or telephone number.
Information about your Internet connection, the equipment you use to access our Websites, and your use of our Websites.
Information that you provide when you fill in forms on our Websites. Information that identifies you in planning and hosting corporate events related to our Marketing Activities (e.g., user conferences).
Records and copies of your correspondence (including email addresses and Twitter handles), if you contact us.
Your responses to surveys that we might ask you to complete for research purposes.
Details of transactions you carry out through our Websites or related to orders of our Services.

You also may provide information as a contributing user that is published or displayed (hereafter, referred to as “posted”) on public areas of our Websites, on the Fam&Spark, or transmitted to other users of our Websites or third-parties. Your user contributions are posted and transmitted to others at your own risk.

How does Fam&Spark use my personal information

Fam&Spark uses personal information that you provide to us to deliver content on our Websites, plan and host Marketing Activities, and to provide our Services.

We may use this information in the following ways:

To present our Websites and their contents to you.
To allow you to participate in interactive features on our Websites.
To enhance the experience of using our Websites, Services, and Marketing Activities.
To manage your access to the Services.
To carry out our obligations and enforce our rights that arise from any contracts entered into between you and us, including for billing and collection. T
o provide you with notices about your account and/or subscription, including expiration and renewal notices.
To notify you about changes to our Websites or Services.
To provide you with information or services that you request from us.
To communicate with you about Marketing Activities, which may include promotional information.
To send promotional information and other communications regarding our products or Services.
To create a list of actual and prospective users and subscribers for our products or Services.
To assemble statistics regarding the use of our Websites, product or Services.
To prevent fraud or abuse.
To comply with any legal or regulatory obligations.
For any other purpose we describe at the time we collect information.
For any reason you engage us.
For any other purpose with your consent.

How does Fam&Spark collect my personal information?

Fam&Spark may directly collect personal information you provide us in the following ways:

When you complete forms on our Websites, such as registering an account, subscribing to a Service, or posting a comment.
When you create an account to use our Services or create a new user for that account.
When you complete transactions through our Websites, such as fulfilling an order for our Services.
When you perform search queries on our Websites.
When you post messages on our Websites, either in public areas or directly to other users or third-parties.
When you use our publicly accessible blogs.
When you contact us outside of our Websites, such via email or Twitter.
When you request assistance from our Support team.
When you respond to surveys we ask you to complete for research purposes.
When you provide information that will be posted on public areas of our Websites.
When you transmit information to other users of our Websites or third-parties as a user contribution.
When you register for or attend our Marketing Activities.

Third-Parties and Data Supplementation

To the extent allowed by law, Fam&Spark may collect personal information about you from other third-party sources. We may maintain this information or associate it with personal information we already have about you (“data supplementation”). This information helps us to improve our Websites, to deliver better and more personalized Services, to update, expand, and analyze our records, identify new customers, and provide products and services that may be of interest to you. To the extent we combine such third-party sourced information with information we already have about you, we will treat the combined information in accordance with the practices described under this Privacy Policy and any additional restrictions imposed by the source of the data.

Third-party sources we may use vary over time, but have included or may include:

Data brokers from which we purchase demographic data to supplement the information we collect.
Social networks when you reference our Services or grant permission to Fam&Spark to access your data on one or more of these services.
Our partners with whom we may offer co-branded services, sell or distribute our Services, or engage in joint marketing activities.
Publicly-available sources or data in the public domain.

We are not responsible for the accuracy of any information provided by third-parties or third-party policies or practices.

As is true of most websites, Fam&Spark gathers certain information automatically as you navigate through and interact with our Websites. This information helps us to improve and personalize our Websites, Marketing Activities, and Services, as well as prevent fraud or abuse. This information may be gathered and stored in log files.

Information that we collect from you automatically may include the following:

Internet Protocol (IP) addresses,
Internet Service Provider (ISP),
browser type,
referring/exit pages,
operating system,
date/time stamp, and/or
browsing actions and browsing patterns.

Cookies

Fam&Spark and our partners use cookies or similar technologies to analyze trends, administer our Websites and Services, track users’ movements around our Websites and Services, and to gather demographic information about our user base as a whole. A cookie is a small piece of information that is placed on your device when you visit certain websites. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our Websites or Services.

Fam&Spark may retain your personal information for a period of time consistent with the original purpose of collection. For instance, we may retain your personal information during the time you have an account to use our Websites or Services, or as agreed in our subscription agreements, and for a reasonable period of time thereafter. We also may retain your personal information during the period of time needed for Fam&Spark to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes, and enforce our agreements.

When and how does Fam&Spark share my personal information with others?

Fam&Spark may share your personal information with certain third-parties. This sharing is based on our relationship with those third-parties, your consent, or legal or contractual obligations that require us to share such information.

We may share your personal information that we collect or you provide as follows:

To our subsidiaries and affiliates for the purposes outlined in this Privacy Policy.
When you create an account on our community forum. Please note that the information you share in public areas of our Websites may be viewed by any user of our Websites.
To comply with any court order, law, or legal process (such as a subpoena), to investigate fraud, including responding to any government or regulatory request, lawful requests by public authorities, or to meet national security or law enforcement requirements.
To enforce or apply our Terms of Service and other subscription agreements, including for billing and collection purposes. For any other purpose disclosed by us when you provide the information.

How does Fam&Spark keep my information secure?

Fam&Spark will maintain appropriate technical and organizational security measures designed to protect your personal information from accidental loss, unauthorized use, alteration, or disclosure. Although we implement and maintain security measures that are appropriate for our business activities, please be aware that no security measures are perfect or impenetrable and any transmission of personal information is at your own risk.

You must also make sure that your information is safe and secure. We are not responsible if you circumvent any privacy settings or security measures on our Websites. Even if we give you (or you have chosen) a password for access to certain parts of our Websites, you are responsible for keeping this password confidential. Do not share your password with anyone. Please be careful about giving out information in public areas of our Websites, for example, community message boards or forums. The information you share in public areas may be viewed by any user of our Websites. We cannot control the actions of other users of our Websites with whom you choose to share your information; as such we cannot guarantee your contributed information cannot be viewed by unauthorized parties.

What choices and rights are available to me regarding the use of my personal information?

By using our Websites, Services, and Marketing Activities you expressly give your consent for the collection and use of your personal information in compliance with this Privacy Policy. This does not affect lawful processing under applicable laws based on other legal basis such as contractual obligation, compliance with applicable laws, and legitimate purposes.

Right to Access or Correct Personal Information

You have the right to access and correct your personal information. If you want to review or correct your personal information, you can login to the appropriate Website or Service and visit your account profile page, typically designated as “My Account”, or contact us through the Support Center, or you may send us an email at the address noted in the Contact Information section above.

Right to Delete Personal Information (“Right to be Forgotten”)

You have the right to request deletion of personal information we hold about you and we have the obligation to erase your personal information, where:

the personal information is no longer necessary in relation to the purposes for which it was collected or otherwise processed,
you withdraw consent on which the processing is based and where there is no other legal ground for the processing,
you object to the processing and there are no overriding legitimate grounds for the processing,
the personal information has been unlawfully processed, or
the personal information has to be erased for compliance with a legal obligation in the European Union or a Member State law to which Fam&Spark is subject.

If you want to request removal of your personal information from our Websites or Services, you can login to the appropriate Website or Service and contact us through the Support Center, or you may send us an email at the address noted in the Contact Information section above. You can also request closure of your account. We will respond to your request within 30 days.

In some cases, we may not be able to remove your personal information, in which case we will let you know that we are unable to do so and why.

Right to Restrict Personal Information Processing

You have the right to request the restriction of processing of your personal information, where:

you contest the accuracy of the personal information until we take sufficient steps to correct or verify its accuracy,
where the processing is unlawful but you do not want us to erase the personal information,
where we no longer need the personal information for the purposes of the processing, but you require the information for the establishment, exercise or defense of legal claims, or
where you have objected to processing justified on legitimate interest grounds (see below) pending verification as to whether Fam&Spark has compelling legitimate grounds to continue processing.
Where personal information is subjected to restriction in this way we will only process it with your consent or for the establishment, exercise, or defense of legal claims.